Case for Change
The objective of this project is to review customer service, sales and industry advice units of competency in the Financial Services (FNS) training package.
PwC’s Skills for Australia prepared the Case for Change for this project on behalf of the FNS Industry Reference Committee (IRC) and submitted it to the Australian Industry and Skills Committee (AISC) in May 2018.
The AISC endorsed this project in June 2018.
Click on the link below to download the Case for Change.
Downloads
Consultation
On behalf of the Financial Services IRC, PwC’s Skills for Australia commenced consultation for this project in September 2018.
The next step is to develop draft training products, which will be shared online for public review.
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