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Case for Change
The objective of this project is to review customer service, sales and industry advice units of competency in the Financial Services (FNS) training package.
PwC’s Skills for Australia prepared the Case for Change for this project on behalf of the FNS Industry Reference Committee (IRC) and submitted it to the Australian Industry and Skills Committee (AISC) in May 2018.
The AISC endorsed this project in June 2018.
Click on the link below to download the Case for Change.
On behalf of the Financial Services IRC, PwC’s Skills for Australia commenced consultation for this project in September 2018.
The next step is to develop draft training products, which will be shared online for public review.
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Training Product Development
Following the Financial Services Industry Reference Committee’s review of key findings and recommendations from consultation, draft training products have been further developed for the following projects, which are now available for public validation:
- FNS 1i Customer Service
- FNS 1j Insurance Services, Agency and Broking
- Project 1 Mortgage Broking
- Project 2 Specialisms with low enrolments, including Mercantile Agents and Personal Injury
- Project 3 Core Financial Multi-disciplinary skills
We will be accepting your feedback on these projects until COB 31 August 2020.
The Case for Endorsement (CfE) for the above projects and Companion Volume Implementation Guide (CVIG) have also been updated and are available for download below.
Please click on the link below to download the training products and contact email@example.com with your feedback.
To stay up to date on how this project is progressing, please subscribe to our mailing list.