Teamwork and Communication

Skills for Australia leads the development of the cross sector skill areas of Teamwork and Communication.

Why Teamwork and Communication skills matter

Teamwork and communication skills underpin virtually all work performed in an organisation. Employees who possess well-developed teamwork and communication skills are highly demanded by employers, as these skills enable them to work more effectively with others, attain new skills faster, and work effectively with a broader range of people. This translates into better outcomes for the organisation.

There is increasing recognition among employers of the importance of teamwork and communication skills among their workforce, which has led to increased emphasis on these skills during the recruitment process, across many industries.

Our analysis identified many industries with similar skills needs for teamwork and/or communication skills, including how to work in teams, how to work collaboratively with others to service customers, and how to communicate with a wide range of stakeholders in many different media. Creating training products that encompass these cross cutting skills whilst being able to be contextualised to a particular industry helps to streamline and simplify the training system.

About the Teamwork and Communication Cross Sector Project

The purpose of this project has been to provide an evidence-based case and industry support for common ‘teamwork’ and ‘communication’ units that can be used across multiple industries. The project involved a review of current and emerging developments in teamwork and communication skills, and related skills needs shared by multiple industries.

We have undertaken an extensive literature review and nationwide stakeholder consultations to understand the key industry drivers for changes, existing skills gaps and benefits/risks of developing generic units for teamwork and communication. The intention is for this project to significantly reduce duplication across the national VET system, helping to deliver a future fit workforce to organisations across multiple industries.

Project overview

Work on the Case for Endorsement commenced in July 2017 and involved:

  • Establishment of a dedicated Teamwork and Communication Project Reference Group (PRG), consisting of various Industry Reference Committee (IRC) members from a diverse range of industries;
  • Extensive desktop research to understand what already exists both here and internationally (best and better practice) and to provide the evidence base to develop cross sector training;
  • Nationwide consultations with industry and stakeholders from August to October 2017 across a range of industries, geographies and stakeholder types to hear different perspectives (including industry, government bodies, training providers and subject matter experts);
  • Development of draft training products (3 new ‘communication’ units of competency and 2 new ‘teamwork’ units of competency that can be applied across multiple industries);
  • Independent quality assurance, editorial and equity reviews, including multiple reviews of draft training products by the eight state/territory training authorities;
  • Development of a Case for Endorsement, prepared on behalf of the Business Services IRC and submitted to the Australian Industry and Skills Committee (AISC) in November 2018 to seek approval for the development of the new cross sector training products.

The AISC approved the development of three new teamwork and two new communication cross sector units at their meeting in December 2018. These five new units of competency are now housed in the Business Services (BSB) Training Package

More information can be found in the Case for Endorsement below, which also contains the cross sector units for our Inclusion of People with Disability in VET project.

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